Terms of service
General conditions of sale
Conditions of sale to individuals with tax code
Introduction These GENERAL CONDITIONS OF SALE regulate the purchase, via electronic means, of the products presented on the website www.Rebollo .it (the "Products") (the "Site"), (the "Customers") managed by Rebollo srl, based in via Gravina 14, 80055 Portici, Naples. These GENERAL CONDITIONS OF SALE constitute an integral and essential part of the purchase contract for any Product and the forwarding of an Order (as defined in Part (A), Section 1.2), implies their acceptance by the Customer. Rebollo's customer service is available at email@example.com for information, complaints and disputes: Part (A) - General Part 1. Scope. Definitions 1.1 This Part (A) - General Part applies to all Orders relating to the purchase of Products and forwarded to Rebollo through the Site 1.2. The following definitions apply within these GENERAL CONDITIONS OF SALE: "Customer": any natural person who places an Order for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out; "Contract": any agreement between Rebollo and a customer regarding the purchase by the latter of one or more Products, concluded according to the procedures set out in Part A, Section 3.3. "Business day": any day of the week, with the exception of Saturdays, Sundays and public holidays in accordance with Italian law; "Order": any proposal regarding the purchase of one or more Products, made by the Customer towards Rebollo, according to the procedures set out in Part A Section 3.3.
2. Download and consultation of the terms and conditions of the Agreement
2.1. The Customer may keep a copy of these GENERAL SALES CONDITIONS, as well as all the documents that make up the Contract relating to the Products purchased on the Site, using the normal functions of their browser (eg: "File" -> "Save such as ").
2.2. In addition, the Customer can archive the data of his Order, either by downloading the GENERAL CONDITIONS OF SALE, according to the provisions of the previous article 2.1 and saving, with the support of the functions of his browser, the data summarized in the last web page that precedes. the forwarding of each Order, either by waiting for the Order Confirmation Email that Rebollo will send, following the placing of the Order, to the e-mail address indicated by the Customer. This confirmation e-mail will contain the data of the Order forwarded by the Customer, in addition to these GENERAL SALES CONDITIONS, with the consequent possibility of printing or saving this documentation, using the functions of your e-mail program
2.3. The data of each Order will be saved by Rebollo on its systems. In order to preserve the confidentiality of such information, access to them by the Customer will be allowed only after prior authentication in the reserved area of the Site called "My account", by entering specific credentials access by the Customer that will be attributed to him at the time of registration on the Site itself. In this reserved area, by entering their credentials, the Customer can consult the contracts already concluded, the pending orders and those just forwarded, as well as update and save their contact details, any bank details and / or data relating to the subscription of the newsletter service. The Customer undertakes to treat their credentials for access to the aforementioned reserved area of the Site as confidential and not to make them available to third parties.
3. Conclusion of the Agreement
3.1. Any Contract relating to the purchase of Products entered into will be drawn up exclusively in Italian.
3.2. The presentation of the Products on the Site constitutes an invitation to the users of the Site to formulate a purchase proposal towards Rebollo. These invitations to offer are not binding on Rebollo and, in particular, do not constitute offers to the public pursuant to and for the purposes of art. 1336 of the Italian Civil Code, remaining, in the full discretion of Rebollo, any decision regarding the acceptance of any proposals made.
3.3 Conclusion of the contract via internet
3.3.1 To proceed with the purchase of one or more Products via the Internet, the Customer must first register on the Site, providing Rebollo, in compliance with the applicable provisions on the protection of personal data, all the data necessary to allow Rebollo itself to execute the Orders forwarded and must have the requisites to legally access binding contracts. Be able to legally enter into binding contracts. Have a valid email address. Have a valid certification and payment device ..
3.3.2 Once registration is complete, the Customer can select one or more Products he intends to purchase, by placing them in a virtual "cart", of which you will always be able to view the content before proceeding with the forwarding of the Order.
3.3.3 By clicking on the "Proceed to checkout" button, the Customer will start the procedure for placing the Order. p>
3.3.4 By clicking on the "Order" button, at the end of the procedure started under the previous section 3.3.3, the Customer will forward the Order to Rebollo srl. Each Order forwarded according to these methods must be understood, to all effects, as a contractual proposal by the Customer. Upon forwarding of the Order by the Customer, Rebollo will promptly confirm the receipt of the Order by sending an e-mail to the e-mail account communicated by the Customer. By sending this e-mail, Rebollo will also communicate to the Customer whether the Order can be accepted or not (the Order Confirmation). Please note that after confirmation of the order it is not possible to modify or cancel it.
3.3.5. Rebollo will have the right to accept or not the Orders received without, in the event of non-acceptance, the Customer being able to advance any rights or claims against Rebollo for any reason. The Order will be considered, in any case, accepted and consequently the Contract concluded at the moment in which the Customer receives, on his e-mail address, the Order Confirmation Email, containing confirmation of the acceptance of the Order. < / p>
3.4. Before proceeding with the forwarding of any Order, the Customer is invited to carefully read these GENERAL CONDITIONS OF SALE.
4. Price and shipping costs, stocks.
The prices of the Products published on the homepage or in the various sections of the Site are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer. The shipping rate for products ordered and shipped on the Italian territory is € 7.50. Rebollo reserves the right to change the prices of Rebollo Products that are shown on the Site at any time. Any changes to the prices of Rebollo Products will not, however, be , effective for Customers who have already forwarded an Order.
Stocks: Two delivery attempts are made for each shipment, after which the package goes into stock. Therefore, it is advisable not to place orders if you are not sure that you can personally (or through a delegate) collect the package upon arrival. If the package will go into storage it will be the customer's concern to collect the goods at the courier's office indicated on the communication that will be sent. It is good to indicate the exact shipping address and recipient, otherwise Rebollo srl will not be held responsible and any additional shipping and / or storage costs will be charged to the customer. In case of failure to collect, unless proven negligence by the courier, Rebollo srl reserves the right not to process orders if they come from customers who have refused previous packages.
5. Payment and delivery
5.1. The Customer will pay the full price of the Products ordered, at the same time as placing the Order. It is understood that, in case of non-acceptance of the Order, Rebollo will promptly refund the Customers any amounts already paid. As part of the Order forwarding process, Rebollo may offer, at the latter's complete discretion, various payment methods, such as, by way of example, payment by credit card (Visa, MasterCard, American Express) , payment via the secure "Paypal" system, payment by prepaid card (eg "Postepay") and payment by bank transfer. The Customer will be required to indicate the payment method, among those proposed by Rebollo, which he intends to use.
5.2. If the customer wishes to issue the invoice, he / she must apply no later than 5 working days from placing the order to the email firstname.lastname@example.org. Invoices will be issued exclusively in electronic format.
5.3. Rebollo reserves the right to refuse or not to execute Orders, which provide for the delivery of the related Products outside the Italian territory, or in the Municipalities of Livigno or Campione d’Italia. For deliveries, Rebollo will make use of carriers selected by Rebollo itself. If the Rebollo Product is marked on the Site as "available", Rebollo will ship said item as soon as possible or, in case of payment by bank transfer, within 7 (seven) working days following the confirmation of receipt of payment. P >
5.4. Rebollo will not be responsible for non-delivery or delayed delivery. It is understood that, if the ordered goods cannot be delivered within 30 days from the day after the order, Rebollo will refund the Customer the payment made against the order sent within 7 (seven) days from the day following the one in to which the Order has been sent.
5.5. Rebollo will not be responsible for non-delivery or delayed delivery due to force majeure, such as - by way of example strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, floods and damage to machinery. industrialists not dependent on Rebollo. Rebollo will promptly notify the Customer of the occurrence and the absence of a force majeure event. If the cause of force majeure persists for a period exceeding 30 (thirty) days, each party will have the right to withdraw from the contract. In the event of withdrawal pursuant to this Section 5.5, the Customer will not be entitled to any indemnity or compensation for any reason, without prejudice to the right to the refund of any amount already paid as a price for the Rebollo Product object of the Order, within 30 days from the sending of the Order.
5.6. In the event of a purchase made by a Customer, the risk of accidental perishing of the Rebollo Products will remain with Rebollo until they are delivered to the Customer or to another person indicated by the latter, regardless of whether the shipment of the Rebollo Products is or less insured. The risk of accidental perishing of the item passes to the Customer with the delivery of the Rebollo Product by Rebollo to the first carrier.
6. Guarantee and handling of complaints
6.1. Purchases made by Customers are regulated, although not expressly provided for by the following purchase conditions, by Legislative Decree 185 of May 22, 1999 relating to the protection of consumers in respect of distance contracts and subsequent amendments and / or additions .. < / p>
8. Modification of the General Conditions of Sale
On the occasion of any modification to these GENERAL CONDITIONS OF SALE, Rebollo will promptly publish the modified GENERAL CONDITIONS OF SALE on the Site. The modified GENERAL CONDITIONS OF SALE will become an integral part of the new Contracts, starting from the first Order forwarded by the Customers, following their publication on the Site. In the case of Orders already forwarded before such communication, the previous version of the GENERAL SALES CONDITIONS will apply.
9 .Right of withdrawal
9.1 In compliance with the information duties pursuant to art. 52, paragraph 1, lett. (f) and (g) of the Consumer Code, in Section 9.3 below there are terms and conditions governing the right of withdrawal in favor of the Customer, as regulated by the same Consumer Code.
9.2 Instructions for the exercise of withdrawal in the cases provided for by the Consumer Code Information relating to the exercise of the right of withdrawal
9.2 Instructions for exercising the withdrawal in the cases provided for by the Consumer Code Information relating to the exercise of the right of withdrawal
9.3 Right of withdrawal
The Customer has the right to withdraw from the contract, without stating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer acquires physical possession of the product. To exercise the right of withdrawal, the Customer is required to inform Rebollo srl, Via Gravina 14, 80055, Portici, Naples e-mail: email@example.com about his decision to withdraw from this contract through an explicit declaration (for example registered letter sent by post or e-mail to firstname.lastname@example.org). To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If the Customer withdraws from this contract, all payments made at the time of the order in favor of Rebollo will be reimbursed, with the exception of delivery costs (and with the exception of additional costs deriving from the Customer's request for a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by Cleinte for the initial transaction, unless the Client has expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the Customer demonstrates that he has returned the goods, whichever is earlier. Please return the goods or deliver them to Rebollo, Via Gravina 14, 80055, Portici, Naples without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The costs of returning the goods will be borne by us using the return documents in your account.
9.4 Model withdrawal form
Recipient Rebollo srl, Rebollo, Via Gravina 14, 80055 , Portici, e-mail: email@example.com I hereby notify the withdrawal from my contract of sale of the following goods - Nature, type and code of the goods being returned - Ordered on _______ / received on ______ -Name of the Customer - Customer Address - Date
9.5 In the event that the Customer intends to exercise the right of withdrawal, the Rebollo Products must be returned: - correctly packaged in their original packaging, in perfect condition for resale ( not damaged, damaged or soiled) and equipped with any accessories, instructions for use and documentation; - with the transport document (present in the original packaging), in order to allow Rebollo to identify the Customer (Order number, name, surname and address); - without obvious signs of use, other than those compatible with carrying out a normal test of the article. That is, they must not bear any trace of prolonged use (over a few minutes) exceeding the time necessary for a test and must not be in such a state as not to allow resale. If the returned Rebollo Product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.January 2015 Rebollo