Refund policy

Right of withdrawal

1. Right of withdrawal

1.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he qualifies as a "consumer" pursuant to article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the products.

1.2 The right of withdrawal referred to in Article 1.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to Rebollo srl Via Gravina 14, Portici (NA), within 10 (ten) working days from receipt of the products. The above communication can be sent, within the same term, also by telegram or fax to Rebollo srl at 081 7760328, or even by email using the "Contact us" form, which is on the site, provided it is confirmed, by registered letter ar, within 48 (forty-eight) hours after sending the telegram or fax. In the communication to Rebollo srl to exercise the right of withdrawal, the following data must be provided:

  • number and date of the invoice
  • in case of partial withdrawal, number and date of the invoice, code, description and quantity of the products to be returned
  • bank details on which to obtain the reimbursement transfer (IBAN CODE).
  • In the event that the account holder if it is different from that of the invoice, it must be indicated.

As an alternative to reimbursement by bank transfer, the consumer can choose, by giving notice, that the same is made by sending a cashier's check. In case of payment by credit card (through the PayPal ™ service), the amount can be credited directly to the customer's PayPal ™ account.

1.3 All returns (which must be perfectly intact, accompanied by original packaging and repackaged in a special package) must be authorized by Rebollo srl Customer Service which will issue a return authorization number (RAM). Once we have received the RAM number, we will arrange to have the package collected, at the customer's shipping address, by our authorized courier.

1.4 Once the products have been received (and their integrity) Rebollo srl will, as soon as possible, credit the Customer with the cost of the returned products (as indicated on the invoice), withholding the amount of the shipping costs incurred (including VAT. and any other taxes and duties) as a contribution to shipping costs.

2. Jurisdiction

Without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute related to this Right of Withdrawal will be devolved to the exclusive jurisdiction of the Court of Naples.

Pursuant to and for the purposes of articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the Right of Withdrawal: 1.1, 1.2, 1.3, 1.4, 2